Terms and Conditions

THE INTRO - OUR TERMS

These terms

What these terms cover. These are the terms and conditions on which we supply The Intro app (the App) to you.
Why you should read them. Please read these terms carefully before you use the App or subscribe for any paid-for services related to the App (Services) to us. These terms tell you who we are, how we will provide the App and any related Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Information about us and how to contact us

Who we are. We are Venntro Media Group Limited, a company registered in England and Wales. Our company registration number is 04880697 and our registered office is The Switch, 1-7 The Grove, Slough, Berkshire, England, SL1 1QP. Our registered VAT number is GB825069133.
How to contact us. You can contact us by writing to us at [email protected].
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address provided to us when you signed up for the App.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

Our contract with you

Our contract. You will be bound by these terms once you begin to download the App through the relevant app store (for example, Apple’s App Store or Google’s Play), at which point a contract will come into existence between you and us.
How we will accept your order for Services. Our acceptance of your order for the Services will take place when you confirm your purchase through the App, at which point a contract will come into existence between you and us regarding the Services on these terms. If we are unable to accept your order, we will let you know.

Our rights to make changes

Minor changes to the App. We may update or require you to update the App to:

introduce new features;
reflect changes in relevant laws and regulatory requirements; and
implement minor technical adjustments and improvements, for example to address a security threat.

More significant changes to the App and these terms. In addition, we may make more significant changes to these terms or the App, but if we do so and these changes are likely to materially affect your use or enjoyment of the App or Services (for example, change to the price for the Services) we will notify you and you may then contact us to end the contract before the changes take effect.

Providing the App

When we will provide the App.

For the one-off download of the App. We will make the App and related digital content available for download by you through the relevant app store.
For any paid ongoing Services or a subscription relating to the App. We, acting through the relevant app store where applicable, will supply the Services or digital content to you until either the Services are completed or the subscription expires (if applicable) or you end the contract as described in clause 6 or we end the contract by written notice to you as described in clause 8.

We are not responsible for delays outside our control. If our supply of the App or any Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.
Licence of the App. You do not own the App, but instead we licence it to you on the terms of the relevant app store end user licence agreement. We reserve all our rights in the App. We license you to use:

the App, the data supplied with the App and any updates or supplements to it;
the related online documentation; and
the service you connect to via the App and the content we provide to you through it;

as permitted in these terms.

What will happen if you do not give required information to us. We need certain information from you so that we can supply the App and related Services to you, for example, certain personal information as set out in our privacy policy and photographs of you. If you do not give us this information, or if you give us incomplete or incorrect information, we may end the contract (and clause 8.2 will apply). We will not be responsible for not supplying the App or any part of the Services if this is caused by you not giving us the information we need.
Reasons we may suspend or terminate the supply of the App or Services to you. We may have to suspend or terminate the supply of the App or any related Services from time to time at our discretion, including where:

you have breached any of these terms;
we deem, in our sole discretion, that the continued supply of the App or the Services is inappropriate;
we have to deal with technical problems or make minor technical changes; or
we have to update the App to reflect changes in relevant laws or regulatory requirements.

Your rights to end the contract

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and you may request from the relevant app store a refund for any Services which you have paid for but which have not been provided. The process for refunds will be as set out in the terms of the relevant app store. The reasons are:

we have told you about an upcoming change to the Services or these terms which you do not agree to (see clause 4.2);
we have suspended or terminated supply of the App or related Services, or notify you we are going to do so, and in the case of suspension, for a period of more than 30 days; or
you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

digital products after you have started to access, use, download or stream these;
Services, once these have been completed, even if the cancellation period is still running.

How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

Have you bought Services relating to the App? If so, you have 14 days after the day your order for the Services has been accepted. However, once we have completed the Services you cannot change your mind, even if the period is still running. If you cancel after we have started providing, or you have started accessing or using the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.

Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 6.1), you can still end the contract before it is completed. A contract for digital content is completed when the content is delivered, accessed, used, downloaded or streamed and paid for. A contract for Services is completed when we have finished providing the Services, or we have started providing the Services and you have started to access or use them, and you have paid for them. If you want to end the contract in these circumstances, please contact the relevant app store (whose refund terms shall apply in respect of the Services). Please note that we have no control over the refund process by any of our chosen app stores and cannot be held liable for any failure on their part to provide a refund.

How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

Through the App or relevant app store. Please use the process set out either within the App or within the relevant app store to end your contract.
Email. Email us at [email protected]. Please provide your name, email address and details of the order.

How refunds are handled. If you wish to cancel your contract for the Services and receive a refund, please contact the relevant app store (whose refund terms shall apply in respect of the Services). Please note that we have no control over the refund process by any of our chosen app stores and cannot be held liable for any failure or delay on their part to provide a refund.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

Where the product is a Service, there may be a deduction from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

When your refund will be made. Please contact the relevant app store (whose refund terms shall apply in respect of the Services). Please note that we have no control over the refund process by any of our chosen app stores and cannot be held liable for any failure or delay on their part to provide a refund.

Our rights to end the contract

We may end the contract if you break it. We may end the contract for Services, or withdraw access to the App or Services, at any time at our discretion.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 you may contact the relevant app store for a refund of any money you have paid in advance for Services we have not provided but we may deduct or charge you a proportion of the price for Services we have provided. The relevant app store’s refund terms shall apply.
We may withdraw the App or the related Services. We may stop providing the App or Services at any time at our discretion. We will use reasonable endeavours to give you reasonable notice in advance of our stopping the supply of the Services and clause 8.2 shall apply in respect of any sums you have paid in advance for Services which will not be provided.

If there is a problem with the App

How to tell us about problems. If you have any questions or complaints about the App, please contact us. You can write to us at [email protected].
Summary of your legal rights. We are under a legal duty to supply the App and Services in conformity with this contract. Nothing in these terms will affect your legal rights. For detailed information about your rights please visit the Citizens Advice website www.adviceguide.org.uk

Price and payment

Where to find the price for the Services. The price of the Services (which includes VAT) will be the price indicated within the App, our website or on the relevant app store. We take reasonable care to ensure that the price of the Services advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. If the Service's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract.
When you must pay and how you must pay. The App is free to download from the relevant app store. You must pay for the Services in accordance with these terms and the terms of the relevant app store before we start providing them.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. For the avoidance of doubt, we shall not be liable for any loss or damage suffered by you as a result of you engaging with other users of the App or Services, or any third party transactions (for example, food, drink or travel costs) relating to your use of the App or the Services.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the App or Services; and for defective products under the Consumer Protection Act 1987
When we are liable for damage to your property (such as your device on which you use the App). If defective digital content which we have supplied damages a device or digital content belonging to you and you are able to show that this is clearly and directly caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. We only supply the App and Services for domestic and private use. If you use them for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].

Other important terms

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. There is no guarantee that you will find a successful match with another user of the App or Services, and no guarantee of any successful offline or online interactions. We do not vet other users of the App or Services, and we make no warranties about the motives, intentions or character traits of these users. You must use your own judgment before taking, or refraining from, any action on the basis of information obtained from the App or the Services. You should always act in a sensible and prudent manner to ensure your own safety. We cannot be liable for any loss or damage you suffer, whether direct or indirect, as a result of your interactions with other users of the App or Services. We make no warranties that any third party establishments for any offline interactions will be suitable or of satisfactory quality. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the app store site and in the Documentation) meet your requirements.
Intellectual property rights. All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
Acceptable use restrictions. You must:

not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

We may collect location data (but you can turn location services off). Certain services will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use these Services, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services. You may stop us collecting such data at any time by turning off the location services settings.
We are not responsible for other websites you link to. The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or Services offered by them.
Licence restrictions. You agree that you will:

not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
is not used to create any software that is substantially similar in its expression to the App;
is kept secure; and
is used only for the Permitted Objective;

comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Update to the App and changes to the Service. From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
If someone else owns the phone or device you are using. If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
We may collect technical data about your device. By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.
You must be 18 or over to accept these terms and use the App or the Services.
You may not transfer the App to someone else. We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
Operating system requirements. This app requires certain hardware and system requirements as set out on the relevant app store.
The relevant app store’s terms also apply. The ways in which you can use the App and Documentation may also be controlled by the relevant app store's rules and policies and those rules and policies will apply instead of these terms where there are differences between the two.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.